Frequently Asked Questions

ARTWORK

In what format should artwork be supplied?

Kingate are happy to undertake artwork and layout of your printed item for you.  We charge at an hourly rate and quotations are available on request.
If you are providing print ready artwork, we prefer to receive it on disk in a Mac compatible format such as Quark Express or Illustrator. EPS, PDF, Tiff and J Peg files are also acceptable as are Word and Publisher. Other programmes can be accommodated but quotations are subject to sight of disk prior to the commencement of orders.

 

What does ‘artwork supplied’ mean in a quotation?

If you have told us that artwork is supplied, we will assume that it is complete and does not require any alteration unless expressly told to the contrary.  If we are required to make alterations to supplied artwork, we reserve the right to make a reasonable additional charge.

We will automatically send you a proof for approval when the artwork has been supplied in a format other than pdf.

Please refer to the ‘Why Choose Us/Artwork section for more information

BANK DETAILS

What are your terms of payment and how do I pay you?
We run a credit system, deferring payment until 30 days from invoice, so you can protect your cashflow and pay for the job when it suits you best. Customers ordering for the first time are often requested to make payment on delivery and/or to complete the credit application form.

Unless there is an explicit agreement, in writing, permitting different terms, the 30 days rule will be applied.  We reserve the right to charge interest on late payments. New Customers will be asked to complete an account application form.
We do not accept card payments unless as part of a contract. Payment by cheque or bacs is preferred.
Our bank details for payments are:-

 

Bank                                      Lloyds TSB

Address                               City Office, Orchard Brae
P O Box 72 Bailey Drive
Gillingham Business Park
Gillingham
KENT ME8 0LS

Sort Code                            30.15.99

Account No.                       00410186

Account Name                  KINGATE PRESS (BIRMINGHAM) LTD

Please simply use your company name as a reference on any payments made.  We would appreciate remittance advice by post or e mailed to helena@kingate.co.uk

 

CREDIT

What are your terms of credit?

We offer a credit system, deferring payment until 30 days from invoice, so you can protect your cashflow and pay for the job when it suits you best. Customers ordering for the first time are often requested to make payment on delivery and/or to complete the credit application form.

Unless there is an explicit agreement, in writing, permitting different terms, the 30 days rule will be applied.  We reserve the right to charge interest on late payments. New Customers will be asked to complete an account application form.

 

CTP

What is CTP?

CTP refers to computer to plate technology which eliminates the need for negatives to be made prior to making the plates from which your job is printed. We now use this method because it is more environmentally friendly – and are looking to introduce ‘chemical free’ plate production as soon as possible, utilising this system. Apart from the environmental advantages of ctp, the advantages you benefit from are:-

  • Quicker plate production
  • More accurate reproduction of your images
  • Accurate register between sets – no need for a full new set should you require a minor adjustment to one colour.
  • UV ink compatible for smaller runs
  • Clean, sharp images – less scratches
  • Improved consistency
  • Decreases dot gain versus conventional plate making
  • Plates are reusable

Don’t’ forget we offer a trade same day plate making service  – call Mike to discuss.

DELIVERY

Does your quotation include delivery?

Yes, unless specifically stated to the contrary, our quotations include one overnight delivery to one UK location. If you require multiple or same day deliveries, please let us know and we will advise you of the charge accordingly.
Please refer to the ‘Why Choose Us/Delivery section for more information.

DIGITAL OR LITHO?

What is the difference between traditional lithographically printed stationery and digitally printed goods?
Actually there are many differences, some of them quite technical and some of which could seriously affect the outcome of your product.  Here are a few of the basic differences:-

 

Digital Printing Lithographic Printing
Usually cost effective for short runs Usually cost effective for longer runs
Rapid turnaround Requires machine and drying time
Utilises toner based inks Utilises traditional print ink
Images appear very slightly flatter and less textured Images appear to have more texture
Sometimes poor at reproducing close effect of light Preferred basis for images using light for particular effect
Not suitable for overprinting on toner based office printers Suitable for overprinting by all types of office printers
Requires specialist lamination (Available in-house).  Traditional lamination films unsuitable Uses traditional lamination films
(In-house lamination available)
Unsuitable for some paper types and weights Suited to most papers and cards
Produces high quality photo quality reproduction Produces high quality photo quality reproduction
Not best suited to solids of certain colours Capable of flawless reproduction of solids and all colours
Maximium in house sheet size SRA3 No Maximum sheet size

Don’t worry though, Kingate will automatically consider your preferences and discuss the most suitable production method,   in terms of cost, quality and speed of output required, for any job that we are asked to quote on.

PRINT COLOUR

 What is the difference between 4 colour process and 4 spot colours?

A spot colour is the term given by printers to an individual colour.  Each colour is assigned a number, called a pantone number, to distinguish it from what can be very similar hues of the same colour. An item of 4 spot colour printing would consist of four separate colours of print, eg red, yellow, light blue and dark blue. Four colour process work is a specific printing term used for the accurate reproduction of colours as in a photograph or picture.  The finished printed item is made up of four colours, being cyan, magenta, yellow and black but can, and often does, embrace the full spectrum of colours.

PROOFS

Why do I have to sign off the proof before you proceed to print?

We proof most print jobs because, even where artwork is supplied on a disk, there is room for error – and we want to eliminate it for both our sakes!   Perhaps, for example, the disk has been produced by a third party and requires checking. Or maybe it is corrupted.  In the age of e mail, we would probably not have a hard copy to check against as production turn around is often required so quickly.

The main exception to this procedure is where artwork is supplied in a finished pdf format.  Although there is still the potential for change to unexpectedly occur to a pdf during the plate making process, you can be assured that we have sophisticated software in place which will automatically detect and alert us to any changes that might occur during the ‘ripping process’.

If we make an error, we will naturally put it right at our own expense.  However, if you pass a proof containing an error, we consider the responsibility to be your own. Please check your proofs carefully as mistakes and omissions can be expensive.  Our terms and conditions section gives further clarification on this issue.

Please refer to the ‘Why Choose Us/Artwork section for more information.

VAT

Will I have to pay VAT on my goods?

Generally speaking most printed items are chargeable to VAT.  The main exceptions are orders of service, and completed books, manuals, flyers and leaflets in some circumstances.  The rules governing the charging of VAT in respect of printed matter are quite complex and we would refer you to the Government website www.customsandexcise.co.uk  for a full explanation of the current position. We are always happy to obtain a ruling on your behalf in respect of any unusual specific item.
Because we deal mainly business to business, prices are quoted net of the VAT, which can generally be reclaimed under the purchase tax element of your VAT return.
Our quotations make it clear that VAT , at the prevailing rate, should be added to our quoted price to arrive at the exact amount that will appear on your final invoice.